Wait . . . What Did You Say?
Few people listen as well as they think they do. In Please Listen to Me! (Pleasant Word, 2008), communications expert Dick Fetzer explains how reflective listening positively enhances relationships.
The biggest stumbling block is that we ask too many questions, he says. “When you ask questions, you’re not truly listening; you are trying to get information so you can give advice. The conversation quickly becomes focused on the questioner rather than on the speaker’s needs.”
Fetzer recommends allowing the speaker to be in control of the conversation. “Listening is not about having to solve the speaker’s problem,” he says. “The greatest help we can give is to get out of the way and allow the speaker to express herself without interruption.”
This step-by-step guide outlines:
• 10 common stumbling blocks to effective communication
• 3 critical components of reflective listening
• Strategies for becoming a successful reflective listener
• Practical applications for small group and one-on-one use
To order your copy of Please Listen to Me! please visit our WinePress Group online bookstore or call toll-free 877.421.READ (7323).
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